Saturday, February 23, 2013

Disaster Flight Today...

This is how Flight Attendant showing the face to their passengers eventhough they are unhappy and greet them: Good Morning! How are you sir/maam ?.. :(

It's February now... I operate as a SFA is 2nd month now.. This morning I was in standby mode from 4am till 12pm (standby mode means I staying at home waiting for company to call me to work, if no call means day off). Unlucky was, the Flight Operation called me at 4.40am in the morning and asked me to operate TRZ(Tiruchirappalli,India). This flight was 3hrs45mins going and 4hrs coming back. 

The disaster thing starts from early morning.. Today was a FULL flight. Going to TRZ we had 3 Wheelchair passengers. So I asked my crew to let 3 of them board first. Woman'A' was allocated at seat 12E which is overwing emergency exit (Only for those physically fit passengers can sit at the emergency exit, for pregnant lady, children less than 15 years old and wheelchair passengers are not allowed to sit here). Woman'B' who seated at 29A which is at the last few row and she can walk but very very very slow (Can you imagine how long does she need to walk from ROW1 to ROW29 ?) Woman'C' can walk and she sit at her own seat which is 1D. I had no choice so I let Woman'A' to sit at 2D and Woman'B' sit at 3E. The rest passengers started to board... I thought my company had a rule that 'Strictly 1 passenger 1 hand luggage with no more than 7KG'! Most of the passengers carry 2 or 3 bags each person and the compartment full in very short time! My crew and I help the passengers to arrange the bags and because of Woman'A' and Woman'B'... I asked nearly 10 passengers to sit at other seat and explained to them that because of wheelchair passengers. Some of them are understanding and some of them do not want to change the seat! Busy till I forgot to report safety of the cabin to my Captain! Luckily I flew with this Captain many times and Captain forgive me... 

After take off, one of the passenger which seated at 3D asked me why I change his seat because his original seat is at 3A ? I explained to him that the wheelchair passenger can't walk and hope he can understand the situation. Suddenly he scold me like hell: "You shouldn't simply change people's seat as you like! I bought the seat but I can't sit at my own seat what is the point ?! You all should arrange the seat for the wheelchair passengers! Not simply change people's seat! I'm a DATO you know ?! How can you treat me like normal passenger ?!" I just keep quiet and said: "Sorry DATO.. I am really sorry" (Actually he is not a DATO because we can check through the namelist of the passengers). 

The end of the disaster story from first sector. I headache since that because due to called up from standby, I don't even have time to had my breakfast~ The flight was delayed 6 minutes due to the wheelchair passengers. 

Second sector coming back from TRZ. I got another wheelchair passenger onboard and this passenger was paraplegic (Totally can't walk at all, he can't go toilet also and he need to put a bag under his seat just to let him 'pee' inside the bag, can you imagine that ? He need 2 peoples to carry him to his seat). His seat was at 5A. I asked the groundstaff to check any empty seats at ROW1 so that upon arrival he can disembark easily. The groundstaff told me that ROW1 is FULL but he just let the wheelchair passenger to sit at 1A and he will explained to the passenger who original seated at 1A. Again, the rest of the passengers boarded. The 1A passenger boarded, and he insist want to sit at 1A because he said he pay more to get that seat, the groundstaff explained to him and the passenger insist, insist and insist want to sit 1A. The groundstaff started to argue with the passenger! OMG! At last, the groundstaff had to move the wheelchair passenger to 2C. So the groundstaff asked another 2 groundstaffs to carry him from 1A to 2C. After the wheelchair passenger seated at 2C, the 1A passenger shouted:" Just let him sit, just let him sit, I'm willing to!" I was damn pissed off already, I feel pity to the wheelchair passenger and I shouted at the 1A passenger:" NO! You sit down at your own seat! I don't want to move this passenger anymore!" AGAIN! Busy till I didn't report Captain about the TOTAL passengers onboard and other information! :( Captain forgive me again... I really feel bad, I didn't do my job well!!

The end of disaster story from second sector. I headache, stress and tired till I couldn't breath! I really don't understand why the passenger can't just let the wheelchair passenger sit at 1A ? 他到底有没有良心的?!以为自己有那几个臭钱买个臭座位就可以这样吗?!TMD!!! 

From today onwards! PLEASE! Don't call me up again to do these India flights!! I HATE it!!!! I'm really TIRED!! Now I have to write a long report about the incidents happened onboard today! That's all for my flight today... BYE~ 



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